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A little help, a real conversation.

CanDate is a small team based in Ontario, Canada. We read every message, usually within two business days.

We're here to help Member support · Privacy · Safety Write to the team →

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Member support

Account problems, verification, features that are not working:

[email protected]

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Report a member

Use the Report button on the member's profile or in the conversation — that reaches us fastest and includes the context. For urgent safety concerns:

[email protected]

If you are in immediate danger, call 911. To report a romance scam in Canada, contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or antifraud-centre.ca.

Safety guidance →

Privacy requests

Access, correction, or deletion of your personal information:

[email protected] · Privacy Policy

Signed in? You can download a copy of your data or delete your account yourself, any time, in Settings.

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Billing and refunds

Membership charges, cancellations, refunds:

[email protected] · Terms of Service

Paying members can cancel or change their plan themselves: Plans → Manage billing

Ask about billing →